Privacy Policy

1. Information we collect

Depending on the requested service, we may collect contact information, nationality or region, language, reservation preferences and inquiry details.

• Name and contact information
• Nationality or region and preferred language
• Reservation and visit information
• Information voluntarily provided in an inquiry

2. Sensitive and medical information

Passport details, health questionnaires, medical documents and examination reports are requested only when needed for an agreed coordination step. We do not ask customers to send these materials through an ordinary contact form.

3. Purposes of use

We use information to respond to inquiries, coordinate reservations, communicate with medical institutions, provide multilingual support, manage payments and fulfill legal obligations.

4. Sharing with service providers

Information may be shared with the medical institution, interpreter, payment provider, delivery provider or technical service provider only to the extent needed for the requested service or legal compliance.

5. Cross-border handling

International coordination may involve communication across countries. We limit information to what is needed and select appropriate handling methods for the service stage.

6. Retention and security

We retain information only for a period reasonably required for service delivery, legal compliance and dispute handling, and apply organizational and technical safeguards.

7. Requests concerning personal information

Requests for access, correction, deletion or other rights available under applicable law may be sent to info@hopenlink.com. Identity verification may be required.

8. Future digital health services

If digital health records or other new services are introduced, this Policy and the relevant service notice will be updated before additional data is collected.