Cancellation & Refund Policy

Reservation deposits

Some services require a deposit when requesting an appointment. Amounts vary by institution, service and course. The specific amount is shown on the product page or checkout screen.

Deposit conditions

Whether the deposit is credited toward medical or service fees, and other conditions, follow the product page or checkout screen. Payment alone does not confirm an appointment. OpenLink provides formal reservation details after acceptance by the institution.

Customer cancellations

Customer cancellations and refunds follow the conditions on the product page. Cancellation deadlines, charges and refund eligibility may differ by institution, service or course. Please review these before booking.

Date changes

Contact OpenLink as soon as possible to request a date change. Changes depend on availability and the service conditions. Any additional charges or cancellation fees will be explained in advance.

If a reservation cannot be confirmed

If availability or other circumstances prevent confirmation of your preferred date, we offer an alternative where possible. If no alternative arrangement is agreed, we refund the deposit received unless otherwise stated on the product page.

If a confirmed appointment cannot be provided

If the institution or another circumstance not attributable to the customer prevents the service, we offer a date change or another alternative. If no suitable alternative is possible, we refund the deposit received unless otherwise stated on the product page.

Refund method

Approved refunds are generally made through the original payment method. The time required to appear on a statement depends on the card issuer or payment provider.

Fees paid directly to institutions

Examination, consultation, treatment and other fees paid directly to a medical institution follow that institution's cancellation and refund terms. OpenLink cannot directly refund money it has not received.

Product-specific conditions

Where product-specific cancellation and refund terms are displayed on a product page, reservation confirmation screen or otherwise, those terms apply.

Contact

For cancellation, date change or refund inquiries, please contact OpenLink Co., Ltd.

Email: info@hopenlink.com